Why do so many financially strong, well-managed American
companies get creamed by huge lawsuits that turn into media circuses,
government-agency investigations and multimillion (or billion) dollar
settlements? Because when it comes to litigation strategy, Corporate
America is playing checkers while the trial lawyers play chess.
When the impact of litigation was confined to paying
legal fees and the occasional adverse verdict, companies could survive
their competitive disadvantage against the trial bar. No longer. Today,
share value, brand equity, corporate reputation and even a company's
business model are at stake. That's why successful companies must take
time to study the trial bar's playbook -- and develop opposition
strategies. The good news is, the bar can be beaten.
Page One from the playbook is research and development.
Right now there are several dozen trial-lawyer firms poring over every
successful company's government filings, press releases and all their
public documents. The purpose: To find the next billion-dollar
"mistake."
Page Two is testing this alleged mistake on mock juries
and the media. If the story sells, they move to Page Three and bring the
issue to government regulators, including state attorneys general, and
try to involve them.
Page Four is filing the lawsuit, if possible in one of
those magic jurisdictions that the American Tort Reform Association
calls "Judicial Hellholes." Page Five is staging a press conference or
working with their allies at the network news magazines to generate
incendiary coverage about their lawsuits. In Old West parlance, some of
these events could be called "necktie parties" -- that is, public
hangings. Trial lawyers have even been known to brief financial analysts
who cover a company's stock in an effort to drive down share price.
Many companies unwittingly cooperate by defaulting to a
bunker mentality, which includes making "no comment" to media inquiries.
Every time an executive says "no comment," the trial bar cheers. No
wonder. Some 62% of Americans believe that a company's "no comment"
about a lawsuit means that company is covering up wrongdoing and 48% of
those surveyed are less likely to buy a company's products when the
company is accused of wrongdoing.
The idea of this coordinated campaign is to create a
perfect storm of highly adverse media coverage, regulatory agency
subpoenas, share-value loss, and decline in company and product
reputation that overwhelms any company that did not see it coming. The
trial bar knows that if they can turn up the heat, someone in the
besieged company will propose settling the lawsuit "for a couple hundred
million dollars" as the most expedient solution, even though the lawsuit
is without merit.
The good news is that the playbook is not infallible.
Companies can position themselves to withstand these assaults, and
prevail in court.
The first step is to build an effective, proactive
litigation communications function. This will allow the company to
respond in real time to the trial bar's media campaign and, if
appropriate, get its message out first.
Second, companies must manage the issue rather than just
the litigation by coordinating the legal, government-affairs and
public-relations response. This allows the company to respond in a
consistent, effective and timely manner to each of its stakeholder
groups.
Third, companies must bite the bullet and litigate some
meritless lawsuits, even though it may be cheaper to settle. It is
conventional wisdom that once a class-action lawsuit is certified by the
court, the game is over. Yet my company has taken two certified
class-actions to trial and won both of them, either at trial or on
appeal. True, we might -- might -- have been able to settle these
lawsuits for less than our trial and appellate costs, but we didn't want
to play by the trial bar's playbook. By winning, we sent a message:
Bringing a meritless case is a lousy investment.
The final imperative is to participate in a meaningful
way to restore fairness and predictability to our tort system.
Michigan's tort reform efforts led by then-Gov. John Engler (now
president of the National Association of Manufacturers) have done just
that. The future of legal reform looks bright with Mr. Engler of NAM,
Tom Donohue of the U.S. Chamber of Commerce, and Sherman "Tiger" Joyce
of the American Tort Reform Association all pushing for reform.
By studying the trial bar's playbook, companies can
develop strategies to beat the trial bar at is own game. Two can play
this game, and if we play smart we